SUPPORTS
Shipping Charges
Why are CO.STARTERS product shipping charges changing?
In 2023, we are transitioning to regional shipping charges to provide a more accurate and fair shipping cost based on your location. This ensures that you are charged appropriately for shipping. [...]
How will the new shipping charges be determined?
Instead of automatically adding the shipping fee to the invoice, members will now be prompted to select whether they are shipping to a residential or business address. We will use this information to calculate [...]
When will the shipping charges be added to my invoice?
The shipping charges will be determined after you indicate your shipping address type (residential or business). The calculated shipping charges will then be added to your invoice.
What if I choose the wrong address type by mistake?
If you accidentally select the wrong address type, please reach out to our customer support as soon as possible so that we can adjust the shipping charges accordingly.
Why is prompt payment important?
Prompt payment of the shipping charges is crucial to ensure that your future product deliveries are not delayed. We kindly request that you settle the additional charges as soon as possible to maintain a [...]
How will I be billed for the shipping charges if I use PayPal for checkout?
For members who use PayPal for checkout, a separate invoice containing the shipping charges will be sent to you. Please keep an eye out for this invoice and ensure prompt payment to prevent any [...]
What are the regional shipping charges under the new system?
We have introduced regional shipping charges to provide a more accurate shipping cost based on your location. Here's the breakdown for different regions: